Company Spotlight: Blaze Pizza
Blaze Pizza, a fast-casual dining restaurant chain, prides itself on delivering exceptional quality at lightning-fast speeds. With a growing network of 116 locations and a commitment to providing outstanding customer experiences, Blaze Pizza needed to ensure consistency in service across all outlets. Simultaneously, they sought to leverage customer feedback to attract new patrons and boost their revenue.
By implementing Insights Software Blaze Pizza achieved remarkable results within just 12 months:
Blaze Pizza was opening a new restaurant every five days, making it challenging to accurately measure and address the growing volume of online customer feedback across various platforms. They needed to understand consumer sentiment in real-time to maintain high ratings on third-party sites and ensure consistent, outstanding customer experiences at every location.
The Solution: Real-time Feedback Management
Blaze Pizza adopted our advanced business software platform, enabling them to effectively monitor performance by category and track specific success metrics. They used keywords to pinpoint customer concerns, allowing them to respond to feedback efficiently. Daily reports were sent to corporate and management, converting unstructured data into actionable Net Promoter Scores.
Stable Growth and Customer Happiness
Currently, Blaze Pizza holds an average rating of 4.3 stars across their 116 locations, based on 17,359 reviews from 19 different review sites. Despite being a relatively young company, they boast substantially more reviews than competitors and maintain a consistently high Net Promoter Score.
Blaze Pizza's primary competition is itself, and they continue to use Birdeye to listen to feedback daily, honing in on locations and striving for excellence in all categories.
Unlock the potential of real-time customer feedback with Birdeye and discover how your restaurant can thrive. Schedule a free demo with Bizz Buzz Marketing today!
This report analyzes how customers view your business online.